RETURN POLICY

Last updated October 19, 2021 

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Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.
 
RETURNS 
All returns must be postmarked within twelve (12) days of the purchase date. All returned items must be returned with original packaging and remaining product. 

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RETURN PROCESS 
To return an item, place the item securely in its original packaging, and mail your return to the following address: 

Steep Oak Tea Company 
Attn: Returns 
2115 Hwy 80 
Apt 100

Mesquite, TX 75150
United States 

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Return shipping charges will be paid or reimbursed by us. 

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REFUNDS 
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. 

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EXCEPTIONS 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

 

Please Note:
• Sale items are FINAL SALE and cannot be returned. 

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QUESTIONS 

If you have any questions concerning our return policy, please contact us at 469-903-1712 or steepoakteaco@gmail.com